Freshservice + WIIVO Integration

Connect Freshservice to WIIVO in 1 click

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Popular Freshservice + WIIVO Workflows

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Freshservice + WIIVO Integration

Send WIIVO message for new Freshservice ticket

It's easy to stay on top of your support tickets with automatic notifications using this Freshservice - WIIVO integration. Whenever a new ticket is created in Freshservice, you will immediately receive a message in WIIVO notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic WIIVO messages for new Freshservice tickets today - your customers will appreciate it!
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Freshservice + WIIVO Integration

Create WIIVO contact from new Freshservice ticket

If you're using {{trigger.CustomerSupport}} to manage your customer support tickets, you may be wondering how to also create corresponding contacts in WIIVO. Luckily, it's a process that's pretty simple to set up.

Use this {{trigger.CustomerSupport}} - WIIVO integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a contact in WIIVO.

This makes it easy to keep track of your support tickets and contacts in one place.
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Freshservice + WIIVO Integration
1.
  • Freshservice
    Ticket is created in Freshservice
  • Freshservice
    Ticket is updated in Freshservice
  • Freshservice
    Requester is created in Freshservice
  • Freshservice
    Requester is updated in Freshservice
  • WIIVO
    Message received from WhatsApp in WIIVO Instant
  • WIIVO
    Message sent to WhatsApp in WIIVO Instant
  • WIIVO
    Message is read from WhatsApp in WIIVO Instant
2.
  • Freshservice
    Create ticket in Freshservice
  • Freshservice
    Create requester in Freshservice
  • Freshservice
    Get requester by ID in Freshservice
  • Freshservice
    Get agent by ID in Freshservice
  • Freshservice
    Get group by ID in Freshservice
  • WIIVO
    Send WhatsApp group message in WIIVO
  • WIIVO
    Send video via WhatsApp in WIIVO
  • WIIVO
    Send WhatsApp message in WIIVO
  • WIIVO
    Search WhatsApp message in WIIVO
  • WIIVO
    Update WhatsApp message in WIIVO
  • WIIVO
    Send image via WhatsApp in WIIVO
  • WIIVO
    Send documents/audio via WhatsApp in WIIVO
  • WIIVO
    Send scheduled WhatsApp message in WIIVO
  • WIIVO
    Send scheduled WhatsApp message to group in WIIVO
  • WIIVO
    Send location coordinates via WhatsApp in WIIVO
  • WIIVO
    Send location address via WhatsApp in WIIVO
  • WIIVO
    Create new internal contact (chat only) in WIIVO
  • WIIVO
    Search contact in WIIVO
  • WIIVO
    Update internal contact (chat only) in WIIVO
  • WIIVO
    Create user in WIIVO
  • WIIVO
    Create WhatsApp group chat in WIIVO
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