Freshservice + UChat Integration

Connect Freshservice to UChat - Automate your workflows in 1-click

With Freshservice and UChat automations, you can automate ticket routing, improve agent productivity, and gain valuable insights into customer support performance. And automate all the repetitive tasks between Freshservice & UChat using Integrately.

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Ready Workflows For Freshservice + UChat Integration

Just click on the workflow you want to automate

Send UChat message for new Freshservice ticket

It's easy to stay on top of your support tickets with automatic notifications using this Freshservice - UChat integration. Whenever a new ticket is created in Freshservice, you will immediately receive a message in UChat notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic UChat messages for new Freshservice tickets today - your customers will appreciate it!

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Create Your Own Freshservice & UChat Integration Without Any Code

1. Select when the automation is executed

2. Select what action you want to automate

Create Custom Workflow

Ticket is created in Freshservice
Triggers the automation whenever a new ticket is created
Ticket is updated in Freshservice
Triggers the automation whenever a ticket is modified
Requester is created in Freshservice
Triggers the automation whenever a new requester is created
Requester is updated in Freshservice
Triggers the automation whenever a requester is updated
Tag is added in UChat
Triggers the automation whenever a tag is added
Instant
Tag is removed in UChat
Triggers the automation whenever a tag is added
Instant
Conversation is opened in UChat
Triggers the automation whenever a new conversation is initiated
Instant
Variable value is changed in UChat
Automatically adds a description to a group
Instant
Bot user is subscribed in UChat
Triggers the automation whenever a bot user is subscribed
Instant
Conversation is done in UChat
Triggers the automation whenever any conversation is marked as completed
Instant

Create ticket in Freshservice
Automatically generates a new ticket
Create requester in Freshservice
Automatically generates new requester profiles with particular parameters
Get requester by ID in Freshservice
Automatically retrieves a requester's information using their unique ID
Get agent by ID in Freshservice
Get group by ID in Freshservice
Automatically retrieves a group by its ID
Send text message in UChat
Automatically sends a sub flow
Send dynamic content in UChat
Automatically sends the main flow
Send sub flow in UChat
Send main flow in UChat
Automatically sends a reply
Set user field by variable ns in UChat
Automatically sets a user field by variable namespace
Create user field in UChat
Automatically untag a user's profile
Search user by user id in UChat
Automatically searches for a user by user ID
Create bot field in UChat
Automatically generates a new field for a bot
Search user field by name in UChat
Automatically sends personalized and tailored content based on user behavior or preferences
Search user by info in UChat
Automatically searches for a user by info
Search user by user ns in UChat
Automatically searches for a user by user namespace
Add tag by tag name in UChat
Automatically adds tags based on particular namespace
Set user field by variable name in UChat
Automatically sets a user field by variable name
Set bot field by ID in UChat
Automatically sets a bot field by ID
Set bot field by name in UChat
Automatically sets a bot field by name
Add tag by tag ns in UChat
Search cart by user ns in UChat
Automatically searches for a sub-flow by name
Search tag by name in UChat
Automatically searches for a tag using its name
Search sub flow by name in UChat
Remove tag from user in UChat
Automatically searches for a cart by user namespace
Create tag in UChat
Automatically creates a new user field

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Integrate Freshservice & UChat In 1 Click
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You Can Also Connect Freshservice or UChat With 1200+ Other Apps

Freshservice is an IT service management software that has been built with the intention of providing real-time visibility into the lifecycle of helpdesk tickets and support activity at a granular level.

See Freshservice Integrations

UChat is a chatbot building platform that helps companies create and deploy chatbots on Facebook, Slack and Web Messenger. Powered by AI, UChat enables its users to build, test and deploy AI powered chatbots with no coding required.

See UChat Integrations