Freshservice + Survicate Integration

Connect Freshservice to Survicate - Automate your workflows in 1-click

With Freshservice automations, you can automate ticket routing, improve agent productivity, and gain valuable insights into customer support performance. With Survicate automations, you can store all customer data in one place, use it for product development, personalize marketing campaigns, and improve overall customer experience. And automate all the repetitive tasks between Freshservice & Survicate using Integrately.

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Ready Workflows For Freshservice + Survicate Integration

Just click on the workflow you want to automate

Create Freshservice ticket for new Survicate survey response

Creating Freshservice tickets automatically for every new Survicate survey response received can help to ensure that each survey response is dealt with in a timely and efficient manner.

By automatically creating a support ticket, you can help to ensure that each response is routed to the appropriate team member and that follow-up actions are taken in a timely manner. This can help to improve your overall customer satisfaction levels and ensure that each customer receives the best possible service.

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Create Your Own Freshservice & Survicate Integration Without Any Code

1. Select when the automation is executed

2. Select what action you want to automate

Create Custom Workflow

Ticket is created in Freshservice
Triggers the automation whenever a new ticket is created
Ticket is updated in Freshservice
Triggers the automation whenever a ticket is modified
Requester is created in Freshservice
Triggers the automation whenever a new requester is created
Requester is updated in Freshservice
Triggers the automation whenever a requester is updated
Question is answered in Survicate
Triggers the automation whenever a question is answered
Survey is created in Survicate
Triggers the automation whenever a survey response is submitted

Create ticket in Freshservice
Automatically generates a new ticket
Create requester in Freshservice
Automatically generates new requester profiles with particular parameters
Get requester by ID in Freshservice
Automatically retrieves a requester's information using their unique ID
Get agent by ID in Freshservice
Get group by ID in Freshservice
Automatically retrieves a group by its ID

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Integrate Freshservice & Survicate In 1 Click
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You Can Also Connect Freshservice or Survicate With 1200+ Other Apps

Freshservice is an IT service management software that has been built with the intention of providing real-time visibility into the lifecycle of helpdesk tickets and support activity at a granular level.

See Freshservice Integrations

Survicate lets you run surveys, analyze results, and take action in real time. It is a cross-channel feedback management software that allows businesses to measure customer experience across multiple channels.

See Survicate Integrations