SMS Online Live Support + Freshservice Integration

Connect SMS Online Live Support to Freshservice - Automate your workflows in 1-click

Set up SMS Online Live Support automations to send targeted SMS messages, automate appointment reminders, and track campaign engagement. With Freshservice automations, you can automate ticket routing, improve agent productivity, and gain valuable insights into customer support performance. Combine the benefits of both with Integrately’s SMS Online Live Support + Freshservice integration.
Get Started For Free ✔ Free forever. ✔ Use premium features free for 14 days.

Ready Workflows For SMS Online Live Support + Freshservice Integration

Just click on the workflow you want to automate
most-popular-automations
Freshservice + SMS Online Live Support Integration

Send SMS Online Live Support message for new Freshservice ticket

It's easy to stay on top of your support tickets with automatic notifications using this Freshservice - SMS Online Live Support integration. Whenever a new ticket is created in Freshservice, you will immediately receive a message in SMS Online Live Support notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic SMS Online Live Support messages for new Freshservice tickets today - your customers will appreciate it!
See more
Activate
  • 1of1

Create Your Own SMS Online Live Support & Freshservice Integration Without Any Code

1. Select when the automation is executed
2. Select what action you want to automate
Create Custom Workflow
SMS Online Live Support + Freshservice Integration
1.
  • Freshservice
    Ticket is created in Freshservice

    Triggers the automation whenever a new ticket is created

  • Freshservice
    Ticket is updated in Freshservice

    Triggers the automation whenever a ticket is modified

  • Freshservice
    Requester is created in Freshservice

    Triggers the automation whenever a new requester is created

  • Freshservice
    Requester is updated in Freshservice

    Triggers the automation whenever a requester is updated

2.
  • SMS Online Live Support
    Send SMS in SMS Online Live Support

    Automatically sends a text message to particular recipients

  • Freshservice
    Create ticket in Freshservice

    Automatically generates a new ticket

  • Freshservice
    Create requester in Freshservice

    Automatically generates new requester profiles with particular parameters

  • Freshservice
    Get requester by ID in Freshservice

    Automatically retrieves a requester's information using their unique ID

  • Freshservice
    Get agent by ID in Freshservice
  • Freshservice
    Get group by ID in Freshservice

    Automatically retrieves a group by its ID

3x-10x Less Expensive Than Popular Alternatives
Popular Alternative
😐
750 Tasks
in $19.99
Integrately
😍
2,000 Tasks
in $19.99
See Pricing

Integrate SMS Online Live Support & Freshservice In 1 Click
And Save Time & Money Both

Integrately makes automation accessible to everyone with features like ready 1-click automations, text-to-automation AI, and a guided automation setup process (Guided UI). If you still need help, our 24/5 live chat support has got you covered. So why wait? Sign up for your free plan and automate now!

Want to automate something else in your workflow?

You Can Also Connect SMS Online Live Support or Freshservice With 1200+ Other Apps

undefined Integrations

SMS Online Live Support enables you to directly receive messages from your customers in real-time. You can send messages, reply them and get notified of any incoming messages.

See SMS Online Live Support Integrations
undefined Integrations

Freshservice is an IT service management software that has been built with the intention of providing real-time visibility into the lifecycle of helpdesk tickets and support activity at a granular level.

See Freshservice Integrations

❤Trusted by 42,000+ Customers

Highest Rated Integration Platform on G2
Connect SMS Online Live Support + Freshservice Now
In Just 1 Click!
P
ProductHunt

Most upvoted product of the month

▲ 2000+
leadermost-implementableeasiest-to-do-businessbest-support