Freshservice + Simplesat Integration

This automation allows you to automatically detect the language when New feedback is received in Simplesat, translate it to a different language using Google Translate, and Create ticket in Freshservice. It helps streamline the process of translating and handling customer inquiries or support requests in different languages.

Here's how it works:
 1. Simplesat: Whenever New feedback is received, the automation will be triggered.
 2. Google Translate: Pass the text content from Simplesat to Google Translate for language detection.
 3. Condition - You can add a condition that says, Language..... 'is not equal to'..... your desired language. So if the condition is met, the automation will proceed further.
 4. Google Translate: The automation will translate the text content from Simplesat to your desired language.
5. Freshservice: The translated content will be used to Create ticket in Freshservice, ensuring that customer inquiries or support requests are handled in the desired language.