Freshservice + Simplesat Integration

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Popular Freshservice + Simplesat Workflows

Translate and Create ticket in Freshservice when New feedback is received in Simplesat

This automation allows you to automatically detect the language when New feedback is received in Simplesat, translate it to a different language using Google Translate, and Create ticket in Freshservice. It helps streamline the process of translating and handling customer inquiries or support requests in different languages.

Here's how it works:
1. Simplesat: Whenever New feedback is received, the automation will be triggered.
2. Google Translate: Pass the text content from Simplesat to Google Translate for language detection.
3. Condition - You can add a condition that says, Language..... 'is not equal to'..... your desired language. So if the condition is met, the automation will proceed further.
4. Google Translate: The automation will translate the text content from Simplesat to your desired language.
5. Freshservice: The translated content will be used to Create ticket in Freshservice, ensuring that customer inquiries or support requests are handled in the desired language.

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Create Automation

Ticket is created in Freshservice
Ticket is updated in Freshservice
Requester is created in Freshservice
Requester is updated in Freshservice
New feedback is received in Simplesat

Create ticket in Freshservice
Create requester in Freshservice
Get requester by ID in Freshservice
Get agent by ID in Freshservice
Get group by ID in Freshservice

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You Can Also Integrate Freshservice & Simplesat With 1100+ Other Apps

Freshservice is an IT service management software that has been built with the intention of providing real-time visibility into the lifecycle of helpdesk tickets and support activity at a granular level.

See Freshservice Integrations

Simplesat is a survey tool that makes it easy for any business to collect, analyze and publish customer feedback. It helps you track CSAT (Customer Satisfaction), CES (Customer Effort Score) and NPS (Net Promoter Score) feedback.

See Simplesat Integrations