Freshservice + Retently Integration

Connect Freshservice to Retently - Automate your workflows in 1-click

With Freshservice automations, you can automate ticket routing, improve agent productivity, and gain valuable insights into customer support performance. With Retently automations, you can store all customer data in one place, use it for product development, personalize marketing campaigns, and improve overall customer experience. And automate all the repetitive tasks between Freshservice & Retently using Integrately.

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Ready Workflows For Freshservice + Retently Integration

Just click on the workflow you want to automate

Create Freshservice ticket for new Retently response

Creating Freshservice tickets automatically for every new Retently response received can help to ensure that each response is dealt with in a timely and efficient manner.

By automatically creating a support ticket, you can help to ensure that each response is routed to the appropriate team member and that follow-up actions are taken in a timely manner. This can help to improve your overall customer satisfaction levels and ensure that each customer receives the best possible service.

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Create Your Own Freshservice & Retently Integration Without Any Code

1. Select when the automation is executed

2. Select what action you want to automate

Create Custom Workflow

Ticket is created in Freshservice
Triggers the automation when a new ticket is created
Ticket is updated in Freshservice
Triggers the automation when a ticket is modified
Requester is created in Freshservice
Triggers the automation when a new requester is created
Requester is updated in Freshservice
Triggers the automation when a requester is updated
Survey response is created in Retently
Triggers the automation when a survey response is submitted
Customer is created in Retently
Triggers the automation when a new customer is created
Company is created in Retently
Triggers the automation when a new company is created
Overall metric score is updated in Retently
Triggers the automation when the overall metric score is updated

Create ticket in Freshservice
Generates a new ticket
Create requester in Freshservice
Generates new requester profiles with particular parameters
Get requester by ID in Freshservice
Retrieves a requester's information using their unique id
Get agent by ID in Freshservice
Get group by ID in Freshservice
Retrieves a group by its id
Unsubscribe customer in Retently
Removes customer from mailing list
Create or Update customer in Retently
Creates or updates a customer record
Search customer by email in Retently
Searches for a customer by their email address
Tag a survey response in Retently
Tags a survey response
Search company in Retently
Finds information about a company
Create customer and Send survey in Retently
Creates a new customer record and sends a survey to the customer

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Popular Alternative

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750 Tasks

in $19.⁹⁹

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2,000 Tasks

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Integrate Freshservice & Retently In 1 Click
And Save Time & Money Both

Integrately is the only automation solution you will ever need. With 1200+ apps and 20 million+ ready 1-click automations, Integrately can automate almost any task from your workflow. Plus, our AI automation builder and 24/5 live chat support make it easy to get started. To top it off, you get a free forever plan. Sign up for Integrately now & start automating!

Want to automate something else in your workflow?

You Can Also Connect Freshservice or Retently With 1200+ Other Apps

Freshservice is an IT service management software that has been built with the intention of providing real-time visibility into the lifecycle of helpdesk tickets and support activity at a granular level.

See Freshservice Integrations

Retently is a survey tool that helps you measure customer satisfaction and collect valuable feedback. With the help of our surveys, you can improve your product or service, as well as provide excellent support.

See Retently Integrations