If you're using {{trigger.CustomerSupport}} to manage your customer support tickets, you may be wondering how to also create corresponding prospects in Pardot. Luckily, it's a process that's pretty simple to set up.
Use this {{trigger.CustomerSupport}} - Pardot integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a prospect in Pardot.
This makes it easy to keep track of your support tickets and prospects in one place.
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Freshservice
Freshservice is an IT service management software that has been built with the intention of providing real-time visibility into the lifecycle of helpdesk tickets and support activity at a granular level.
Pardot is a B2B marketing automation platform that empowers marketers with lead generation, email campaigns, and analytics. It integrates with Salesforce CRM and streamlines marketing & sales efforts.