Freshservice + Mattermost Integration

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Create Your Own Freshservice & Mattermost Integration Without Any Code

1. Select when the automation is executed

2. Select what action you want to automate

Create Custom Workflow

Ticket is created in Freshservice
Triggers the automation whenever a new ticket is created
Ticket is updated in Freshservice
Triggers the automation whenever a ticket is modified
Requester is created in Freshservice
Triggers the automation whenever a new requester is created
Requester is updated in Freshservice
Triggers the automation whenever a requester is updated
Post is created in Mattermost
Triggers the automation whenever a new post is created
Post is updated in Mattermost
Triggers the automation whenever a post is updated
Channel is created in Mattermost
Triggers the automation whenever a new channel is created

Create ticket in Freshservice
Automatically generates a new ticket
Create requester in Freshservice
Automatically generates new requester profiles with particular parameters
Get requester by ID in Freshservice
Automatically retrieves a requester's information using their unique ID
Get agent by ID in Freshservice
Get group by ID in Freshservice
Automatically retrieves a group by its ID
Post message in Mattermost
Automatically posts a message
Update post in Mattermost
Automatically updates the content of a post with new information
Search post in Mattermost
Automatically searches and locate posts
Delete post in Mattermost
Automatically deletes a particular post
Update channel in Mattermost
Automatically updates channel information
Create channel in Mattermost
Automatically creates a new channel
Search channel in Mattermost
Automatically searches for a channel
Delete channel in Mattermost
Automatically deletes a particular channel from the account
Search file in Mattermost
Automatically searches for a file

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Want to automate something else in your workflow?

You Can Also Connect Freshservice or Mattermost With 1200+ Other Apps

Freshservice is an IT service management software that has been built with the intention of providing real-time visibility into the lifecycle of helpdesk tickets and support activity at a granular level.

See Freshservice Integrations

Mattermost is a private chat and collaboration app that gives teams a fast, simple, secure way to work together. It's easy to install and use on your existing server, or with Amazon Web Services (AWS).

See Mattermost Integrations