Freshservice + Kayako Integration

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Create Your Own Freshservice & Kayako Integration Without Any Code

1. Select when the automation is executed

2. Select what action you want to automate

Create Custom Workflow

Ticket is created in Freshservice
Triggers the automation whenever a new ticket is created
Ticket is updated in Freshservice
Triggers the automation whenever a ticket is modified
Requester is created in Freshservice
Triggers the automation whenever a new requester is created
Requester is updated in Freshservice
Triggers the automation whenever a requester is updated
Conversation is created in Kayako
Triggers the automation whenever a new conversation is created
User is created in Kayako
Triggers the automation whenever a new user is created
Tag is added to organization in Kayako
Triggers the automation whenever a tag is added
Tag is added to conversation in Kayako
Triggers the automation whenever a tag is added
Tag is added to user in Kayako
Triggers the automation whenever a tag is added
Organization is created in Kayako
Triggers the automation whenever a new organization is created

Create ticket in Freshservice
Automatically generates a new ticket
Create requester in Freshservice
Automatically generates new requester profiles with particular parameters
Get requester by ID in Freshservice
Automatically retrieves a requester's information using their unique ID
Get agent by ID in Freshservice
Get group by ID in Freshservice
Automatically retrieves a group by its ID
Create conversation via Email in Kayako
Automatically sends emails to start conversations with recipients
Update conversation in Kayako
Automatically updates the ongoing conversation with new information or updates
Create conversation with a private note in Kayako
Automatically creates a private note during a conversation with a contact
Search conversation in Kayako
Automatically searches for keywords within a conversation
Create user in Kayako
Automatically generates a new user account
Search user in Kayako
Automatically searches for a user
Update user in Kayako
Automatically updates user information
Create organization in Kayako
Automatically generates a new invoice
Update organization in Kayako
Automatically updates organization information
Search organization in Kayako
Automatically finds and retrieves information about a organization
Add private note to conversation in Kayako
Automatically adds a private note to a conversation
Add tags to conversation in Kayako
Automatically categorize conversations by adding relevant tags
Add tags to organization in Kayako
Automatically adds tags to an organization for better categorization and organization
Add tags to user in Kayako
Automatically assigns tags to a user based on particular criteria

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You Can Also Connect Freshservice or Kayako With 1200+ Other Apps

Freshservice is an IT service management software that has been built with the intention of providing real-time visibility into the lifecycle of helpdesk tickets and support activity at a granular level.

See Freshservice Integrations

Kayako is a customer support platform that helps businesses connect with their customers through multi-channel communication. With customizable engagement workflows, Kayako makes it easy to keep customers happy by providing quick and efficient support.

See Kayako Integrations