Freshservice + Howuku Integration

Connect Freshservice to Howuku - Automate your workflows in 1-click

With Freshservice automations, you can automate ticket routing, improve agent productivity, and gain valuable insights into customer support performance. Howuku automations help you improve team collaboration and ensure faster issue resolution. Skip the manual back and forth! Easily automate the flow of data between Freshservice & Howuku using Integrately.

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Ready Workflows For Freshservice + Howuku Integration

Just click on the workflow you want to automate

Translate and Create ticket in Freshservice when Survey is submitted in Howuku

This automation allows you to automatically detect the language when Survey is submitted in Howuku, translate it to a different language using Google Translate, and Create ticket in Freshservice. It helps streamline the process of translating and handling customer inquiries or support requests in different languages.

Here's how it works:
1. Howuku: Whenever Survey is submitted, the automation will be triggered.
2. Google Translate: Pass the text content from Howuku to Google Translate for language detection.
3. Condition - You can add a condition that says, Language..... 'is not equal to'..... your desired language. So if the condition is met, the automation will proceed further.
4. Google Translate: The automation will translate the text content from Howuku to your desired language.
5. Freshservice: The translated content will be used to Create ticket in Freshservice, ensuring that customer inquiries or support requests are handled in the desired language.

Activate

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Create Your Own Freshservice & Howuku Integration Without Any Code

1. Select when the automation is executed

2. Select what action you want to automate

Create Custom Workflow

Ticket is created in Freshservice
Triggers the automation whenever a new ticket is created
Ticket is updated in Freshservice
Triggers the automation whenever a ticket is modified
Requester is created in Freshservice
Triggers the automation whenever a new requester is created
Requester is updated in Freshservice
Triggers the automation whenever a requester is updated
Feedback is generated in Howuku
Triggers the automation whenever a particular action in the workflow fails
Instant
Survey is submitted in Howuku
Triggers the automation whenever a survey response is submitted
Instant
Recording is created in Howuku
Triggers the automation whenever a new recording is created

Create ticket in Freshservice
Automatically generates a new ticket
Create requester in Freshservice
Automatically generates new requester profiles with particular parameters
Get requester by ID in Freshservice
Automatically retrieves a requester's information using their unique ID
Get agent by ID in Freshservice
Get group by ID in Freshservice
Automatically retrieves a group by its ID

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Integrate Freshservice & Howuku In 1 Click
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Want to automate something else in your workflow?

You Can Also Connect Freshservice or Howuku With 1200+ Other Apps

Freshservice is an IT service management software that has been built with the intention of providing real-time visibility into the lifecycle of helpdesk tickets and support activity at a granular level.

See Freshservice Integrations

Howuku makes it easier for businesses to collect feedback, conduct usability test and record user behavior. It provides a framework for designers, developers and product managers to create an effective UX strategy.

See Howuku Integrations