Freshservice + Howuku Integration

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Translate and Create ticket in Freshservice when Survey is submitted in Howuku

This automation allows you to automatically detect the language when Survey is submitted in Howuku, translate it to a different language using Google Translate, and Create ticket in Freshservice. It helps streamline the process of translating and handling customer inquiries or support requests in different languages.

Here's how it works:
1. Howuku: Whenever Survey is submitted, the automation will be triggered.
2. Google Translate: Pass the text content from Howuku to Google Translate for language detection.
3. Condition - You can add a condition that says, Language..... 'is not equal to'..... your desired language. So if the condition is met, the automation will proceed further.
4. Google Translate: The automation will translate the text content from Howuku to your desired language.
5. Freshservice: The translated content will be used to Create ticket in Freshservice, ensuring that customer inquiries or support requests are handled in the desired language.

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Ticket is created in Freshservice
Ticket is updated in Freshservice
Requester is created in Freshservice
Requester is updated in Freshservice
Feedback is generated in Howuku Instant
Survey is submitted in Howuku Instant
Recording is created in Howuku

Create ticket in Freshservice
Create requester in Freshservice
Get requester by ID in Freshservice
Get agent by ID in Freshservice
Get group by ID in Freshservice

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You Can Also Connect Freshservice or Howuku With 1100+ Other Apps

Freshservice is an IT service management software that has been built with the intention of providing real-time visibility into the lifecycle of helpdesk tickets and support activity at a granular level.

See Freshservice Integrations

Howuku makes it easier for businesses to collect feedback, conduct usability test and record user behavior. It provides a framework for designers, developers and product managers to create an effective UX strategy.

See Howuku Integrations