Helpwise + Freshservice Integration

Connect Helpwise to Freshservice in 1 click

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Popular Helpwise + Freshservice Workflows

Send Helpwise email for new Freshservice ticket

It's easy to stay on top of your support tickets with automatic notifications using this Freshservice - Helpwise integration. Whenever a new ticket is created in Freshservice, you will immediately receive a email in Helpwise notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the email includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Helpwise emails for new Freshservice tickets today - your customers will appreciate it!

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Tag is applied in conversation in Helpwise Instant
Conversation is created in Helpwise Instant
Conversation is assigned in Helpwise Instant
Note is added in conversation in Helpwise Instant
Conversation is re-opened in Helpwise Instant
Conversation is closed in Helpwise Instant
Conversation is deleted in Helpwise Instant
Reply from customer in Helpwise Instant
Reply from agent in Helpwise Instant
Ticket is created in Freshservice
Ticket is updated in Freshservice
Requester is created in Freshservice
Requester is updated in Freshservice

Send email in Helpwise
Send WhatsApp message in Helpwise
Add comment in Helpwise
Search thread in Helpwise
Search thread by ID in Helpwise
Send SMS in Helpwise
Search contacts in Helpwise
Create ticket in Freshservice
Create requester in Freshservice
Get requester by ID in Freshservice
Get agent by ID in Freshservice
Get group by ID in Freshservice

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You Can Also Integrate Helpwise & Freshservice With 1100+ Other Apps

Helpwise lets you manage all your shared inboxes in one place. It provides a complete overview of all your team's emails and enables you to collaborate with your team members, assign tasks, and organize email conversations.

See Helpwise Integrations

Freshservice is an IT service management software that has been built with the intention of providing real-time visibility into the lifecycle of helpdesk tickets and support activity at a granular level.

See Freshservice Integrations