Teamwork CRM + Freshdesk Integration

Integrate Freshdesk to Teamwork CRM in one click, or tell Integrately AI how you want each ticket handled. Sync customer support issues into your sales pipeline, create contacts, update deals, alert your team, and track follow-ups automatically.

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Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Teamwork CRM
    Company is created in Teamwork CRM Instant
  • Teamwork CRM
    Contact is created in Teamwork CRM Instant
  • Teamwork CRM
    Deal is created in Teamwork CRM Instant
  • Teamwork CRM
    Deal is updated in Teamwork CRM Instant
  • Teamwork CRM
    Deal is deleted in Teamwork CRM Instant
  • Teamwork CRM
    Activity is created in Teamwork CRM Instant
  • Teamwork CRM
    Activity is updated in Teamwork CRM Instant
  • Teamwork CRM
    Activity is deleted in Teamwork CRM Instant
  • Teamwork CRM
    Note is created in Teamwork CRM Instant
  • Teamwork CRM
    File is created in Teamwork CRM Instant
  • Freshdesk
    Ticket is updated in Freshdesk
  • Freshdesk
    Ticket note is created in Freshdesk
  • Freshdesk
    Ticket is created in Freshdesk
Arrow Right
2.
  • Teamwork CRM
    Create deal in Teamwork CRM
  • Teamwork CRM
    Search deal in Teamwork CRM
  • Teamwork CRM
    Create contact in Teamwork CRM
  • Teamwork CRM
    Search contact in Teamwork CRM
  • Teamwork CRM
    Create company in Teamwork CRM
  • Teamwork CRM
    Search company in Teamwork CRM
  • Teamwork CRM
    Create note in Teamwork CRM
  • Teamwork CRM
    Create activity in Teamwork CRM
  • Teamwork CRM
    Search activity in Teamwork CRM
  • Teamwork CRM
    Create pipeline in Teamwork CRM
  • Teamwork CRM
    Create stage in Teamwork CRM
  • Teamwork CRM
    Search country in Teamwork CRM
  • Teamwork CRM
    Search user in Teamwork CRM
  • Teamwork CRM
    Create product in Teamwork CRM
  • Teamwork CRM
    Search product in Teamwork CRM
  • Freshdesk
    Get ticket time entries by Id in Freshdesk
  • Freshdesk
    Search ticket in Freshdesk
  • Freshdesk
    Create Ticket in Freshdesk
  • Freshdesk
    Add Notes to a Ticket in Freshdesk
  • Freshdesk
    Update ticket in Freshdesk
  • Freshdesk
    Get ticket by Id in Freshdesk
  • Freshdesk
    Create Contact in Freshdesk
  • Freshdesk
    Update contact in Freshdesk
  • Freshdesk
    Create Company in Freshdesk
  • Freshdesk
    Search company in Freshdesk
  • Freshdesk
    Search contact in Freshdesk
  • Freshdesk
    Create Forum in Freshdesk
  • Freshdesk
    Create Forum Category in Freshdesk
  • Freshdesk
    Get group by Id in Freshdesk
  • Freshdesk
    Get agent by Id in Freshdesk
  • Freshdesk
    Create a forum topic in Freshdesk

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Ready Workflows Ready Workflows for Freshdesk + Teamwork CRM Integration

Capture support tickets, create corresponding contacts and deals, update your pipeline, alert your sales reps, and log notes, all in just one click.

Most popular automationsmost-popular-automations
Teamwork CRM + Freshdesk Integration

Create Freshdesk ticket for new Teamwork CRM deal

Teamwork CRM is a great tool for managing customer relationships. However, when an deal is created in Teamwork CRM, it can be difficult to track the progress of that deal and ensure that all interactions with the customer are documented. This can be a challenge for customer support teams, who need to track every interaction with a customer in order to provide excellent service.

A solution to this problem is to create a ticket in Freshdesk whenever an deal is created in Teamwork CRM. This will help ensure that all interactions with the customer are documented and tracked and that the customer support team has visibility into the progress of the deal.
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Freshdesk + Teamwork CRM Integration

Create Teamwork CRM contact from new Freshdesk ticket

If you're using {{trigger.CustomerSupport}} to manage your customer support tickets, you may be wondering how to also create corresponding contacts in Teamwork CRM. Luckily, it's a process that's pretty simple to set up.

Use this {{trigger.CustomerSupport}} - Teamwork CRM integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a contact in Teamwork CRM.

This makes it easy to keep track of your support tickets and contacts in one place.
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Connect more apps to your Freshdesk + Teamwork CRM flow

Bring customer support data into your wider stack to manage follow-ups, notify your team, and log customer records. Pick a combination and activate it in one click.

Teamwork CRM
Freshdesk
+
SlackSlack (8)
+
CalendlyCalendly (8)
+
Google DriveGoogle Drive (8)
+
MailchimpMailchimp (8)
+
StripeStripe (8)
+
AircallAircall (8)
F
T
S
Add every new Freshdesk ticket as a contact in Teamwork CRM, and notify your support channel in Slack.
New Freshdesk tickets appear in Teamwork CRM as contacts instantly and your support channel hears about it in Slack, so support and sales stay fully aligned.
F
T
S
Post every new Freshdesk ticket note to Teamwork CRM, and alert your team instantly on Slack.
Ticket notes added in Freshdesk sync directly to Teamwork CRM as notes, and Slack alerts your team so everyone stays informed.
F
T
S
When a Freshdesk ticket is updated, update the matching Teamwork CRM deal and post the change in Slack.
Ticket updates in Freshdesk automatically refresh Teamwork CRM deals, and Slack posts the status change so reps can act immediately.
F
T
S
Create a Teamwork CRM activity for every Freshdesk ticket requiring follow-up, and confirm it in Slack.
Create activities in Teamwork CRM from Freshdesk tickets and confirm assignments in Slack so follow-ups never get dropped.
F
T
S
If a new Freshdesk ticket is high priority, create a Teamwork CRM deal and alert your sales leadership on Slack.
High-priority Freshdesk tickets instantly generate Teamwork CRM deals while Slack alerts sales leadership to urgent opportunities.
F
T
S
When a Teamwork CRM deal is won, update the Freshdesk ticket and post the win to your revenue channel in Slack.
Won deals in Teamwork CRM update related Freshdesk tickets automatically and announce the success in Slack.
F
T
S
Use Claude to summarise every new Freshdesk ticket, create a Teamwork CRM deal, and post the brief in Slack.
Claude generates a concise summary of every Freshdesk ticket, creates a Teamwork CRM deal, and posts the brief in Slack.
F
T
S
A
Turn every new Freshdesk ticket into a Teamwork CRM deal, create a follow-up task in Asana, and announce it in Slack.
Freshdesk tickets generate Teamwork CRM deals and Asana tasks simultaneously while Slack keeps the entire team informed.

Supported triggers and actions for Teamwork CRM and Freshdesk

Mix and match to build the exact automation you need

Teamwork CRM
Teamwork CRM Triggers & Actions
Instant
Company is created in Teamwork CRM
Triggers the automation when a new company is created
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Instant
Contact is created in Teamwork CRM
Triggers the automation when a new contact is created
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Instant
Deal is created in Teamwork CRM
Triggers the automation when a deal is created
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Instant
Deal is updated in Teamwork CRM
Triggers the automation when a deal is updated
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Instant
Deal is deleted in Teamwork CRM
Triggers the automation when a deal is deleted
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Instant
Activity is created in Teamwork CRM
Triggers the automation when a new activity is created
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Instant
Activity is updated in Teamwork CRM
Triggers the automation when an activity is updated
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Instant
Activity is deleted in Teamwork CRM
Triggers the automation when any activity is deleted
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Instant
Note is created in Teamwork CRM
Triggers the automation when a new note is created
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Instant
File is created in Teamwork CRM
Triggers the automation when a particular action in the workflow fails
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Create deal in Teamwork CRM
Generates a new deal with
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Search deal in Teamwork CRM
Retrieves and find a deal
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Create contact in Teamwork CRM
Adds a new contact to the database
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Search contact in Teamwork CRM
Finds and retrieves contact information
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Create company in Teamwork CRM
Generates a new company profile with given details
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Search company in Teamwork CRM
Finds information about a company
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Create note in Teamwork CRM
Creates a new note in the particular format
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Create activity in Teamwork CRM
Generates a new activity or task
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Search activity in Teamwork CRM
Retrieves search results based on particular criteria
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Create pipeline in Teamwork CRM
Creates a new pipeline
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Create stage in Teamwork CRM
Generates a new stage for the workflow
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Search country in Teamwork CRM
Searches for a country
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Search user in Teamwork CRM
Searches for a user
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Create product in Teamwork CRM
Generates and launch new products
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Search product in Teamwork CRM
Searches for a product
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Freshdesk
Freshdesk Triggers & Actions
Ticket is updated in Freshdesk
Triggers the automation when a ticket is modified
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Ticket note is created in Freshdesk
Triggers the automation when a new note is added to any ticket
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Ticket is created in Freshdesk
Triggers the automation when a new ticket is created
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Get ticket time entries by Id in Freshdesk
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Search ticket in Freshdesk
Finds and retrieves ticket information
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Create Ticket in Freshdesk
Generates a new ticket
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Add Notes to a Ticket in Freshdesk
Adds notes to a ticket for streamlined communication and record keeping
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Update ticket in Freshdesk
Updates ticket information
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Get ticket by Id in Freshdesk
Retrieves a ticket by its id
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Create Contact in Freshdesk
Adds a new contact to the database
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Update contact in Freshdesk
Updates contact information with new details
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Create Company in Freshdesk
Generates a new company profile with given details
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Search company in Freshdesk
Finds information about a company
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Search contact in Freshdesk
Finds and retrieves contact information
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Create Forum in Freshdesk
Creates a new forum
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Create Forum Category in Freshdesk
Creates a new category within a forum
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Get group by Id in Freshdesk
Retrieves the group information based on the provided group id
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Get agent by Id in Freshdesk
Retrieves agent information based on id
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Create a forum topic in Freshdesk
Creates a new topic within a forum category
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What can you automate with Freshdesk + Teamwork CRM?

Streamline your support and sales workflows by connecting Freshdesk tickets directly to Teamwork CRM deals, contacts, and activities.

What you can automate?
🎫
Sync Freshdesk tickets to Teamwork CRM deals automatically
Create a Teamwork CRM deal or contact whenever a new ticket is submitted in Freshdesk, eliminating manual data copying between support and sales.
📝
Capture every submitted ticket field in your CRM
Map custom ticket details, notes, and contact properties directly into Teamwork CRM fields without missing crucial customer information.
🔔
Alert your team instantly when new tickets arrive
Send real-time notifications to your sales or support channels whenever important Freshdesk tickets or Teamwork CRM deals are created.
🔀
Route tickets and deals based on submitted properties
Send high-priority tickets to enterprise sales pipelines while routine support issues follow standard workflows in Teamwork CRM.
🔄
Keep your CRM records continuously updated
Automatically update Teamwork CRM deals and contacts whenever ticket statuses or notes change in Freshdesk.
🔍
Prevent duplicate contacts and deals
Search existing records in Teamwork CRM before creating new entries from Freshdesk tickets to keep your database clean.
Manage later status changes and deal wins
Update Teamwork CRM deals when support tickets are resolved or when deals are marked won in your sales pipeline.
💬
Extend your workflow with team notifications
Trigger instant Slack alerts and channel messages whenever new Freshdesk tickets are synced to Teamwork CRM.
And much more...

Who is Freshdesk + Teamwork CRM integration for?

Connecting Freshdesk and Teamwork CRM helps support and sales teams align customer issues with active deals, eliminating manual data entry and missed follow-ups.

Performance analysts
Performance analysts
Sales representatives
Sales representatives
Account managers
Account managers
Support managers
Support managers
Sales operations leads
Sales operations leads
Customer success leads
Customer success leads
📈
Performance analysts
You report on support ticket volumes and sales pipeline metrics every week, but manual data transfers leave your dashboards out of date — automating both apps means every ticket and deal syncs instantly and your numbers stay accurate.
Sales representatives
You need to act fast when enterprise clients reach out for support, but finding out about tickets too late delays your pitch — connecting these apps means support issues instantly appear in your CRM so you never miss a revenue opportunity.
🤝
Account managers
You answer to key clients who want full visibility into their support history and open deals, but scattered records make reporting painful — with this integration, customer conversations and sales pipelines merge into one clear view.
📊
Support managers
Support volume is too high for your team to manually log customer details into the sales pipeline, leading to gaps between tickets and deals — automating both apps means every customer interaction flows seamlessly into Teamwork CRM.
🔄
Sales operations leads
You depend on support teams to hand over customer feedback and technical issues, but manual handoffs cause delays in pipeline updates — integrating these apps means every resolved ticket triggers immediate CRM actions.
🗂️
Customer success leads
You need a reliable history of every client interaction across support and sales, but missing ticket notes leave blind spots in your records — automating both apps means your customer timeline is always complete and up to date.
Our team

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Why choose Integrately to automate Teamwork CRM + Freshdesk

Build and manage your Teamwork CRM + Freshdesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Teamwork CRM + Freshdesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Freshdesk to Teamwork CRM?
Frequently Asked Questions
You can connect Freshdesk to Teamwork CRM in 1 click using ready-made templates on Integrately or by asking Integrately AI to build the automation for you. It takes just minutes to link your accounts and start syncing support tickets with Slack, Calendly, and other apps.
Can I automatically create a Teamwork CRM deal when a Freshdesk ticket is created?
Frequently Asked Questions
Can I connect Freshdesk, Teamwork CRM, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Freshdesk and Teamwork CRM?
Frequently Asked Questions
How does Freshdesk handle ticket updates during automation?
Frequently Asked Questions
How are Teamwork CRM deals updated when support issues are resolved?
Frequently Asked Questions
Do I need coding skills to set up Freshdesk and Teamwork CRM integrations?
Frequently Asked Questions
Is the Freshdesk and Teamwork CRM integration free?
Frequently Asked Questions
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