Emma + Freshservice Integration

Connect Emma to Freshservice - Automate your workflows in 1-click

Set up Emma automations to send personalized campaigns, capture leads from various sources, and track campaign performance. With Freshservice automations, you can automate ticket routing, improve agent productivity, and gain valuable insights into customer support performance. Combine the benefits of both with Integrately’s Emma + Freshservice integration.
Get Started For Free ✔ Free forever. ✔ Use premium features free for 14 days.

Ready Workflows For Emma + Freshservice Integration

Just click on the workflow you want to automate
most-popular-automations
Emma + Freshservice Integration

Create Freshservice ticket for new Emma contact

If you're using Emma to send your marketing emails, you can also use it to create and manage ticket for Freshservice. contact created in Emma will automatically be created as ticket in Freshservice, so you can easily keep track of all Freshservice requests in one place.

This automation will help you stay organized and provide top-notch customer service. It's a great system that helps you take care of your customers so you can focus on growing your business.
See more
Activate
Freshservice + Emma Integration

Create Emma contact for new Freshservice ticket

Any business knows that customer support is a vital part of any business. Not only do you need to be able to solve problems quickly and efficiently, but you also need to create a good impression with each interaction.

One way to do this is to set up this Freshservice - Emma integration. It will automatically create a Emma contact for new Freshservice tickets created. This way, you can ensure that each customer who contacts you will receive a prompt and professional response.

Additionally, it can help to build relationships with your customers and create loyalty. So if you're looking for ways to improve your customer service, setting up Emma contacts for every Freshservice ticket is a great place to start.
See more
Activate
  • 1of1

Create Your Own Emma & Freshservice Integration Without Any Code

1. Select when the automation is executed
2. Select what action you want to automate
Create Custom Workflow
Emma + Freshservice Integration
1.
  • Emma
    Subscriber is created in Emma

    Triggers the automation when a new subscriber is added

    Instant
  • Emma
    Subscriber is unsubscribed in Emma

    Triggers the automation when a subscriber opts out from further communication

    Instant
  • Emma
    Group is created in Emma

    Triggers the automation when a new group is created

    Instant
  • Emma
    Member is added to group in Emma

    Triggers the automation when a new member is added to a group

    Instant
  • Emma
    Member shares a message in Emma

    Triggers the automation when a member shares a message

    Instant
  • Emma
    Group is deleted in Emma

    Triggers the automation when any group is deleted

    Instant
  • Emma
    Group is updated in Emma

    Triggers the automation when any group is updated

    Instant
  • Emma
    Field is updated in Emma

    Triggers the automation when a particular action in the workflow fails

    Instant
  • Emma
    Member is updated in Emma

    Triggers the automation when a member's profile is updated

    Instant
  • Emma
    Mailing is finished in Emma

    Triggers the automation when the mailing process is completed

    Instant
  • Emma
    Field is created in Emma

    Triggers the automation when a particular action in the workflow fails

    Instant
  • Emma
    Field is deleted in Emma

    Triggers the automation when a particular action in the workflow fails

    Instant
  • Emma
    Member status is updated in Emma

    Triggers the automation when the status of a member is updated

    Instant
  • Emma
    Member is deleted in Emma

    Triggers the automation when any member is removed from the system

    Instant
  • Emma
    Member is removed from group in Emma

    Triggers the automation when a member is removed from a particular group

    Instant
  • Emma
    Message is forwarded in Emma

    Triggers the automation when a message is forwarded

    Instant
  • Emma
    Member shares link to message and someone click on it in Emma

    Triggers the automation when someone clicks on a link shared by one of the members

    Instant
  • Emma
    Message is opened in Emma

    Triggers the automation when a message is opened

    Instant
  • Emma
    Message is clicked in Emma

    Triggers the automation when a message is clicked

    Instant
  • Freshservice
    Ticket is created in Freshservice

    Triggers the automation when a new ticket is created

  • Freshservice
    Ticket is updated in Freshservice

    Triggers the automation when a ticket is modified

  • Freshservice
    Requester is created in Freshservice

    Triggers the automation when a new requester is created

  • Freshservice
    Requester is updated in Freshservice

    Triggers the automation when a requester is updated

2.
  • Emma
    Create subscriber in Emma

    Adds new users to the subscription list

  • Emma
    Get memeber by Id in Emma

    Retrieves a member's data based on their id

  • Emma
    Create group in Emma

    Creates a new group based on particular criteria

  • Freshservice
    Create ticket in Freshservice

    Generates a new ticket

  • Freshservice
    Create requester in Freshservice

    Generates new requester profiles with particular parameters

  • Freshservice
    Get requester by ID in Freshservice

    Retrieves a requester's information using their unique id

  • Freshservice
    Get agent by ID in Freshservice
  • Freshservice
    Get group by ID in Freshservice

    Retrieves a group by its id

3x-10x Less Expensive Than Popular Alternatives
Popular Alternative
😐
750 Tasks
in $19.99
Integrately
😍
2,000 Tasks
in $19.99
See Pricing

Integrate Emma & Freshservice In 1 Click
And Save Time & Money Both

Integrately makes automation accessible to everyone with features like ready 1-click automations, text-to-automation AI, and a guided automation setup process (Guided UI). If you still need help, our 24/5 live chat support has got you covered. So why wait? Sign up for your free plan and automate now!

Want to automate something else in your workflow?

You Can Also Connect Emma or Freshservice With 1200+ Other Apps

undefined Integrations

Emma helps you master your customers' behavior and drive action from your campaigns. Get more sales, leads and repeat purchases without having to write a single line of code.

See Emma Integrations
undefined Integrations

Freshservice is an IT service management software that has been built with the intention of providing real-time visibility into the lifecycle of helpdesk tickets and support activity at a granular level.

See Freshservice Integrations

❤Trusted by 42,000+ Customers

Highest Rated Integration Platform on G2
Connect Emma + Freshservice Now
In Just 1 Click!
P
ProductHunt

Most upvoted product of the month

▲ 2000+
leadermost-implementableeasiest-to-do-businessbest-support