Delighted + Salesforce Integration

Integrate Delighted to Salesforce in one click, or tell Integrately AI how you want each survey response handled. Capture customer feedback, update your CRM records, alert your support team, and trigger follow-up tasks automatically.

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1.
  • Delighted
    New survey response is received in Delighted Instant
  • Salesforce
    Field is updated on record in Salesforce
  • Salesforce
    Record is created in Salesforce
  • Salesforce
    Record is updated in Salesforce
  • Salesforce
    Lead is created in Salesforce
  • Salesforce
    Lead is updated in Salesforce
  • Salesforce
    Opportunity is created in Salesforce
  • Salesforce
    Opportunity is updated in Salesforce
  • Salesforce
    Task is created in Salesforce
  • Salesforce
    Task is updated in Salesforce
  • Salesforce
    Contact is updated in Salesforce
  • Salesforce
    Contact is created in Salesforce
  • Salesforce
    Account is created in Salesforce
  • Salesforce
    Account is updated in Salesforce
  • Salesforce
    Outbound message is received in Salesforce Instant
  • Salesforce
    Case is created in Salesforce
  • Salesforce
    Case is updated in Salesforce
  • Salesforce
    Quote is created in Salesforce
  • Salesforce
    Quote is updated in Salesforce
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2.

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Ready Workflows Ready Workflows for Delighted + Salesforce Integration

Capture survey responses, update customer records, keep CRM data fresh, alert your team, and trigger follow-ups, all in just one click.

Most popular automationsmost-popular-automations
Delighted + Salesforce Integration

Create Salesforce record for new Delighted response

When you receive a new Delighted response, automatically a record is created for you with the responses from Delighted in Salesforce. This is especially helpful if you want to collect data from multiple people and need to track it in one place. Plus, you can easily share the Salesforce with others so they can see the responses as well.

So why wait? Get started today and make your data collection process more efficient!
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Activate
Delighted + Salesforce Integration

Create Salesforce record for new Delighted response

When you receive a new Delighted response, automatically a record is created for you with the responses from Delighted in Salesforce. This is especially helpful if you want to collect data from multiple people and need to track it in one place. Plus, you can easily share the Salesforce with others so they can see the responses as well.

So why wait? Get started today and make your data collection process more efficient!
See more
Activate
  • 1of3
Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Delighted + Salesforce flow

Sync customer feedback with messaging, email, support, and CRM tools to keep your entire team aligned. Pick a combination and activate it in one click.

Delighted
Salesforce
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SlackSlack (4)
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GmailGmail (3)
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ZendeskZendesk (3)
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HubSpotHubSpot (3)
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Jira Software CloudJira Software Cloud (3)
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TypeformTypeform (3)
D
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Add every new Delighted survey response to Salesforce, and notify your support channel in Slack
New Delighted survey responses create a contact in Salesforce instantly and your support channel hears about it in Slack.
D
S
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When a new survey response is received in Delighted, create a case in Salesforce and post the details in Slack
Log Delighted survey responses as cases in Salesforce and alert your team in Slack the moment feedback arrives.
S
D
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When a contact is updated in Salesforce, schedule a survey in Delighted and announce it in Slack
Trigger Delighted surveys automatically when Salesforce contacts change and keep your team informed in Slack.
D
C
S
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Use ChatGPT to analyse Delighted survey sentiment, create a Salesforce case, and alert your team in Slack
Use ChatGPT to process Delighted feedback before creating a Salesforce case and notifying your Slack channel.

Supported triggers and actions for Delighted and Salesforce

Mix and match to build the exact automation you need

Delighted
Delighted Triggers & Actions
Instant
New survey response is received in Delighted
Triggers the automation when a new survey response is received
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Schedule a survey in Delighted
Schedules a survey
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Salesforce
Salesforce Triggers & Actions
Field is updated on record in Salesforce
Triggers the automation when a particular action in the workflow fails
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Record is created in Salesforce
Triggers the automation when a new record is created
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Record is updated in Salesforce
Triggers the automation when any record is updated
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Lead is created in Salesforce
Triggers the automation when a new lead is created
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Lead is updated in Salesforce
Triggers the automation when the lead information is updated
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Opportunity is created in Salesforce
Triggers the automation when any opportunity is updated
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Opportunity is updated in Salesforce
Triggers the automation when any opportunity is updated
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Task is created in Salesforce
Triggers the automation when a new task is created
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Task is updated in Salesforce
Triggers the automation when any task is updated
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Contact is updated in Salesforce
Triggers the automation when a contact is updated
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Contact is created in Salesforce
Triggers the automation when a new contact is created
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Account is created in Salesforce
Triggers the automation when a new account is created
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Account is updated in Salesforce
Triggers the automation when an account is updated
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Instant
Outbound message is received in Salesforce
Triggers the automation when an outbound message is received
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Case is created in Salesforce
Triggers the automation when a new case is created
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Case is updated in Salesforce
Triggers the automation when any case is updated
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Quote is created in Salesforce
Triggers the automation when a new quote is created
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Quote is updated in Salesforce
Triggers the automation when any quote is updated
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Get records by ID in Salesforce
Retrieves a record based on its id
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Create record in Salesforce
Generates a new record
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Search record using query in Salesforce
Searches for a record using the query provided by the user
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Update record in Salesforce
Updates a record with new information
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Search record in Salesforce
Searches for a record within a given database
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Create lead in Salesforce
Generates new leads for potential customers
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Update lead in Salesforce
Updates the lead information
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Search lead in Salesforce
Retrieves information for a particular lead
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Create contact in Salesforce
Adds a new contact to the database
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Update contact in Salesforce
Updates contact information with new details
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Search contact in Salesforce
Finds and retrieves contact information
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Create opportunity in Salesforce
Creates a new instance of the support system
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Update opportunity in Salesforce
Updates the opportunity details as needed
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Search opportunity in Salesforce
Searches for a opportunity
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Add contact to campaign in Salesforce
Adds a contact to a campaign for targeted communication
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Add lead to campaign in Salesforce
Adds a new lead to a marketing campaign for targeted outreach
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Create account in Salesforce
Generates a new account
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Search account in Salesforce
Searches for account information
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Update account in Salesforce
Updates account information
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Create task in Salesforce
Creates a new task
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Update task in Salesforce
Updates the task with new information or changes
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Search task in Salesforce
Searches for a task
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Get tasks by contact Id in Salesforce
Retrieves tasks associated with a contact id
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Create case in Salesforce
Generates a new case entry
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Update case in Salesforce
Updates case details based on new information received
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Search case in Salesforce
Searches for a case record
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Get events by contact Id in Salesforce
Retrieves a list of events associated with a contact id
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Search quote in Salesforce
Searches for a quote
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What can you automate with Delighted + Salesforce?

Streamline your feedback loops and CRM updates with powerful automated workflows designed for modern teams.

What you can automate?
📋
Sync survey responses to CRM records
Create a new contact or update existing records in Salesforce the moment a new survey response is received in Delighted. Eliminate manual data entry and keep your customer database perfectly synchronized.
📝
Capture every submitted feedback field
Map all available Delighted survey answers directly into corresponding Salesforce fields instead of just basic contact info. Your CRM records become a much richer source for review and analysis.
🔔
Alert your team instantly on new responses
Notify your support or sales channels immediately whenever feedback arrives in Delighted. Ensure the right team members can jump on critical customer insights without delay.
🔀
Route records based on survey scores
Trigger different actions in Salesforce depending on the specific score or answer submitted in Delighted. Automatically create priority cases for low ratings and standard tasks for positive feedback.
🔄
Keep Salesforce updated as contacts change
Trigger automated survey requests in Delighted whenever contact details are modified in Salesforce. Maintain active engagement loops across your entire customer lifecycle.
🔍
Add or update records without duplicates
Search existing Salesforce data before creating new entries to prevent duplicate contacts or cases. Keep your CRM database clean and easy to navigate.
⚙️
Handle later status changes and follow-ups
Manage follow-up tasks and support tickets in Salesforce as customer feedback items progress through different resolution stages. Keep every stakeholder informed of current status.
🌐
Extend your workflow to team communication apps
Connect your Delighted and Salesforce flow with Slack or Gmail to notify stakeholders and send automated confirmation emails as part of a seamless multi-step pipeline.
And much more...

Who is Delighted + Salesforce integration for?

Teams managing customer feedback and CRM records rely on automated syncs to eliminate manual data entry and keep operations running smoothly.

Customer success managers
Customer success managers
Support supervisors
Support supervisors
Account executives
Account executives
Operations leads
Operations leads
Sales representatives
Sales representatives
Data administrators
Data administrators
📈
Customer success managers
You're reviewing survey scores every week but your CRM records only update when someone manually exports feedback, so the satisfaction metrics you're reporting against are always a few hours behind — with this integration, every new survey response lands in Salesforce instantly and your data stays current.
⚡
Support supervisors
You need to act fast on negative customer feedback, but you find out about low ratings too late because survey responses sit unread in your inbox — automating both apps means every low score creates a Salesforce case immediately and your team can resolve issues without delay.
🤝
Account executives
You answer to clients who want to see prompt follow-ups after every interaction, but manual handovers between feedback tools and your CRM cause frustrating delays — connecting these apps means every survey response updates your Salesforce records right away and client progress stays fully transparent.
📊
Operations leads
The volume of customer survey responses is too high for anyone to keep up by hand, leading to missed feedback entries and disorganized customer records — with this integration, every submission is processed automatically and your CRM database remains perfectly organized.
🔄
Sales representatives
You own the next step after a customer interaction and depend on someone upstream to hand over survey insights, but communication gaps cause missed sales opportunities — this integration means every new response triggers a Salesforce update and you can pick up the follow-up instantly.
🗂️
Data administrators
You need a reliable history of customer sentiment and keep finding gaps between your feedback tools and your CRM database — automating both apps means every record matches up precisely and your historical data remains completely accurate.
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Why choose Integrately to automate Delighted + Salesforce

Build and manage your Delighted + Salesforce automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Delighted + Salesforce with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Delighted to Salesforce?
Frequently Asked Questions
You can connect Delighted to Salesforce in one click using ready-made templates on Integrately or by asking Integrately AI to build the automation for you. It takes just minutes to link your accounts along with popular apps like Slack, Gmail, and HubSpot.
Can I automatically create Salesforce contacts from new Delighted survey responses?
Frequently Asked Questions
Can I connect Delighted, Salesforce, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Delighted and Salesforce?
Frequently Asked Questions
How does the Delighted and Salesforce integration handle survey responses?
Frequently Asked Questions
Can I trigger Delighted surveys when Salesforce records are updated?
Frequently Asked Questions
Do I need coding skills to automate Delighted and Salesforce?
Frequently Asked Questions
Is the Delighted and Salesforce integration free?
Frequently Asked Questions
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You Can Also Connect Delighted or Salesforce With 1500+ Other Apps

Delighted
Popular Delighted Integrations
Connect Delighted to feedback tools, survey platforms, and analytics software to gather and review customer sentiment across channels.
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Salesforce
Popular Salesforce Integrations
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