Customer.io + TextMagic Integration

Integrate Customer.io to TextMagic in one click, or tell Integrately AI how you want each contact handled. Receive messages, create or update persons, add them to segments, and trigger follow-up actions automatically.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • TextMagic
    Incoming message is received in TextMagic Instant
  • TextMagic
    Missed an incoming call in TextMagic Instant
  • TextMagic
    Incoming call is received in TextMagic Instant
  • TextMagic
    Subscriber is unsubscribed in TextMagic Instant
Arrow Right
2.
  • Customer.io
    Add person to segment in Customer.io
  • Customer.io
    Create or Update Person in Customer.io
  • Customer.io
    Create event in Customer.io
  • Customer.io
    Create anonymous event in Customer.io
  • TextMagic
    Send message in TextMagic
  • TextMagic
    Create contact in TextMagic
  • TextMagic
    Add contact to list in TextMagic
  • TextMagic
    Search contact in TextMagic
  • TextMagic
    Remove contact from list in TextMagic
  • TextMagic
    Lookup phone in TextMagic
  • TextMagic
    Lookup email in TextMagic
  • TextMagic
    Set custom field value in TextMagic
  • TextMagic
    Change forwarding number in TextMagic
  • TextMagic
    Create list in TextMagic
  • TextMagic
    Search list in TextMagic

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Ready Workflows Ready Workflows for Customer.io + TextMagic Integration

Create customer profiles from incoming messages, update user segments, add contacts, and sync data across your stack, all in just one click.

Most popular automationsmost-popular-automations
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Connect more apps to your Customer.io + TextMagic flow

Capture customer activity, update records across your stack, and trigger notifications when processes finish. Pick a combination and activate it in one click.

Customer.io
TextMagic
+
ShopifyShopify (6)
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StripeStripe (6)
+
HubspotHubspot (6)
+
TypeformTypeform (6)
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SlackSlack (6)
+
Google SheetsGoogle Sheets (6)
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Create a Customer.io person for every new Shopify order, and send a confirmation text in TextMagic
New Shopify orders immediately create or update a Customer.io person and trigger an SMS confirmation via TextMagic, keeping customer records current.
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Send a text via TextMagic when a Shopify customer is created, and update their profile in Customer.io
New Shopify customers receive an instant welcome text via TextMagic while their profile is updated in Customer.io.
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When a Shopify refund is processed, add the person to a refund segment in Customer.io and notify via TextMagic
Refunded Shopify orders automatically segment the user in Customer.io and send an update text through TextMagic.
S
C
T
If a Shopify order value exceeds 500, create a VIP event in Customer.io and send an alert via TextMagic
High-value Shopify orders trigger a custom VIP event in Customer.io and dispatch an internal alert via TextMagic.
S
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Use Claude to summarise new Shopify feedback, update Customer.io, and send a briefing via TextMagic
Claude evaluates Shopify order feedback, updates Customer.io user records, and sends a summary via TextMagic.
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Turn every fulfilled Shopify order into a Customer.io event, send a text via TextMagic, and log it in Google Sheets
Fulfilled Shopify orders trigger Customer.io events, dispatch confirmation texts via TextMagic, and log rows in Google Sheets.

Supported triggers and actions for Customer.io and TextMagic

Mix and match to build the exact automation you need

Customer.io
Customer.io Triggers & Actions
No trigger is available
Add person to segment in Customer.io
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Create or Update Person in Customer.io
Generates a new invoice
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Create event in Customer.io
Adds a new contact to the contact list
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Create anonymous event in Customer.io
Creates a confidential gathering without disclosing organizer's identity
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TextMagic
TextMagic Triggers & Actions
Instant
Incoming message is received in TextMagic
Triggers the automation when an incoming SMS is received
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Instant
Missed an incoming call in TextMagic
Triggers the automation when an incoming call is missed
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Instant
Incoming call is received in TextMagic
Triggers the automation when an incoming call is received
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Instant
Subscriber is unsubscribed in TextMagic
Triggers the automation when a subscriber opts out from further communication
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Send message in TextMagic
Delivers a message to a designated recipient
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Create contact in TextMagic
Adds a new contact to the database
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Add contact to list in TextMagic
Adds a new contact to a list
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Search contact in TextMagic
Finds and retrieves contact information
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Remove contact from list in TextMagic
Removes a particular contact from a designated list
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Lookup phone in TextMagic
Retrieves contact information associated with a phone number
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Lookup email in TextMagic
Searches for and retrieve email addresses based on particular criteria
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Set custom field value in TextMagic
Sets a custom field value
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Change forwarding number in TextMagic
Updates the phone number that all incoming calls are forwarded to
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Create list in TextMagic
Generates a new list
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Search list in TextMagic
Scans and retrieves results for a particular list
Try it →

What can you automate with Customer.io + TextMagic?

Connect your messaging and customer behavior data to run multi-step workflows without manual intervention.

What you can automate?
Synchronize customer profiles instantly
Automatically create or update a Customer.io person whenever an incoming message or event occurs in TextMagic, keeping your databases perfectly aligned.
📋
Capture every submitted custom field
Map all incoming contact details and message parameters directly into Customer.io custom attributes instead of only basic names and phone numbers.
🔔
Alert the right person immediately
Dispatch instant text messages or team notifications the moment a subscriber unsubscribes or an incoming call is received in TextMagic.
🔀
Route based on submitted message content
Trigger different actions in Customer.io depending on specific keywords or criteria found in incoming TextMagic messages.
🔄
Keep user segments up to date
Add or remove contacts from specific Customer.io segments automatically based on subscription and messaging status changes in TextMagic.
🏷️
Prevent duplicate contact records
Search and update existing profiles instead of creating redundant entries when handling repeat interactions across both platforms.
📅
Handle call and message status changes
Respond instantly to missed incoming calls, received messages, or unsubscribed users by triggering automated follow-up events.
🌐
Extend flows to popular business apps
Connect your core Customer.io and TextMagic workflow to Google Sheets, Slack, Shopify, or HubSpot for comprehensive team reporting.
And much more...

Who is Customer.io + TextMagic integration for?

Connecting Customer.io and TextMagic streamlines customer communication and behavioral tracking, eliminating manual data entry across marketing and support teams.

Performance marketers
Performance marketers
Customer support leads
Customer support leads
Account managers
Account managers
E-commerce managers
E-commerce managers
Sales reps
Sales reps
Operations coordinators
Operations coordinators
📈
Performance marketers
You're running campaigns across multiple channels but your customer tracking lists only update when someone manually exports data, so the user segment counts you're reviewing are always a few hours behind — with this integration, every activity lands in Customer.io instantly and your data stays current.
🚨
Customer support leads
You need to act fast on incoming client inquiries, but messages arrive in TextMagic before customer records are updated in Customer.io, so your agents waste time matching logs by hand — with this integration, contact creation happens instantly and your support queue stays organized.
📊
Account managers
You answer to clients who want immediate status updates on their messages and account activities, but manual logging creates reporting gaps — with this integration, every interaction is tracked across both platforms and your progress views are always accurate.
🛒
E-commerce managers
The volume of customer messages and orders is too high for your team to keep up with by hand, leading to missed follow-ups and unassigned profiles — with this integration, contact updates and SMS notifications happen automatically at scale.
🤝
Sales reps
You own the next step in the pipeline and depend on marketing teams to hand over lead details from Customer.io to TextMagic without delay — with this integration, lead handoffs occur instantly so you can initiate outreach without waiting.
🗂️
Operations coordinators
You need a reliable history of all customer interactions, but manual data entry keeps leaving gaps in your Customer.io database and TextMagic logs — with this integration, every event is captured accurately and your system history remains complete.
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

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Why choose Integrately to automate Customer.io + TextMagic

Build and manage your Customer.io + TextMagic automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Customer.io + TextMagic with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Customer.io to TextMagic?
Frequently Asked Questions
You can connect Customer.io to TextMagic instantly using ready-made flows or Integrately AI. With 1-click setup, you can link your accounts alongside Shopify, Slack, or Google Sheets in under two minutes.
Can I automatically send SMS messages in TextMagic when user events occur in Customer.io?
Frequently Asked Questions
Can I connect Customer.io, TextMagic, and HubSpot?
Frequently Asked Questions
What is a good Zapier alternative for Customer.io and TextMagic?
Frequently Asked Questions
How are customer contact fields handled between Customer.io and TextMagic?
Frequently Asked Questions
Can I trigger automated workflows when incoming messages are received in TextMagic?
Frequently Asked Questions
Do I need coding skills to set up Customer.io and TextMagic automations?
Frequently Asked Questions
Is the Customer.io and TextMagic integration free?
Frequently Asked Questions
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You Can Also Connect Customer.io or TextMagic With 1500+ Other Apps

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