Customer.io + Delighted Integration

Integrate Customer.io to Delighted in one click, or tell Integrately AI how you want each survey response handled. Log feedback, update customer profiles, trigger communication segments, and track satisfaction trends automatically.

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1.
  • Delighted
    New survey response is received in Delighted Instant
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2.
  • Customer.io
    Add person to segment in Customer.io
  • Customer.io
    Create or Update Person in Customer.io
  • Customer.io
    Create event in Customer.io
  • Customer.io
    Create anonymous event in Customer.io
  • Delighted
    Schedule a survey in Delighted

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Ready Workflows Ready Workflows for Customer.io + Delighted Integration

Capture survey responses, update customer profiles, assign feedback segments, trigger targeted messages, and track satisfaction scores, all in just one click.

Most popular automationmost-popular-automations
Delighted + Customer.io Integration

Create Customer.io person for new Delighted response

Automatically creating Customer.io person for new Delighted response can help you nurture your leads and close more deals. By automatically adding new contacts to your database, you can stay organized and keep track of your interactions with each lead.

Additionally, automatically generating Customer.io person can save you time by eliminating the need to manually add new contacts. Automating this process can help you work more efficiently and close more deals.
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Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Customer.io + Delighted flow

Route survey data into your CRM, sync satisfaction metrics to financial records, and alert your support team instantly. Pick a combination and activate it in one click.

Customer.io
Delighted
+
ShopifyShopify (4)
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StripeStripe (4)
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HubSpotHubSpot (4)
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Google Analytics 4Google Analytics 4 (3)
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SlackSlack (4)
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ZendeskZendesk (4)
D
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When a new Delighted survey response is received, update the Customer.io person profile, and create a customer note in Shopify
Survey responses arrive in Delighted, update the customer in Customer.io, and add a note in Shopify automatically, eliminating manual data entry.
D
C
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When a Delighted survey response is received, add the Customer.io person to a segment, and create a draft order in Shopify
High-value survey respondents trigger segment updates in Customer.io and draft orders in Shopify instantly.
D
C
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If a Delighted survey response score is high, update the Customer.io person and tag the customer in Shopify
Promoter feedback in Delighted updates your Customer.io records and tags the customer profile in Shopify.
D
C
C
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Use Claude to evaluate Delighted feedback, update the Customer.io profile, and create a Shopify discount code
AI analyses survey sentiment from Delighted, updates Customer.io records, and generates a Shopify reward code.

Supported triggers and actions for Customer.io and Delighted

Mix and match to build the exact automation you need

Customer.io
Customer.io Triggers & Actions
No trigger is available
Add person to segment in Customer.io
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Create or Update Person in Customer.io
Generates a new invoice
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Create event in Customer.io
Adds a new contact to the contact list
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Create anonymous event in Customer.io
Creates a confidential gathering without disclosing organizer's identity
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Delighted
Delighted Triggers & Actions
Instant
New survey response is received in Delighted
Triggers the automation when a new survey response is received
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Schedule a survey in Delighted
Schedules a survey
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What can you automate with Customer.io + Delighted?

Streamline customer feedback management by connecting survey responses directly to your real-time communication platform.

What you can automate?
🔄
Sync survey responses to customer profiles
Update or create person records in Customer.io the moment a new survey response is received in Delighted. Keep your communication database fully synchronised with live customer sentiment.
📋
Capture every submitted survey field
Map qualitative comments, numerical scores, and metadata from Delighted surveys directly into custom fields within Customer.io instead of basic contact names and emails.
🔔
Alert your team instantly on feedback
Notify your support or success team immediately in Slack whenever a critical or promoter survey response lands in Delighted.
🔀
Route users based on satisfaction scores
Add respondents to specific Customer.io segments depending on whether their survey score is positive, neutral, or critical.
♻️
Keep communication records up to date
Automatically refresh customer attributes in Customer.io whenever repeat survey responses are received in Delighted.
👤
Create or update profiles without duplicates
Ensure every survey respondent maps to a single unified record in Customer.io rather than generating duplicate profiles.
⚡
Trigger follow-up communication flows
Initiate automated messaging sequences in Customer.io based on specific customer satisfaction ratings received in Delighted.
🔌
Extend your workflow to external tools
Connect your core Customer.io and Delighted setup to HubSpot or Slack to ensure cross-departmental alignment on customer health.
And much more...

Who is Customer.io + Delighted integration for?

Customer success leaders, product managers, and marketing teams who need instant visibility into customer happiness to drive targeted communication and retention strategies.

Performance marketers
Performance marketers
Customer success leads
Customer success leads
Operations managers
Operations managers
Support supervisors
Support supervisors
Account executives
Account executives
Data analysts
Data analysts
📈
Performance marketers
You're running retention campaigns in Customer.io but your satisfaction survey responses in Delighted only update when someone manually exports data, so the segment counts you're targeting against are always outdated — with this integration, every survey response updates your Customer.io records instantly and your campaign data stays current.
⚡
Customer success leads
You need to act fast when negative feedback arrives, but response data sits trapped in survey reports until someone checks them manually — with this integration, every survey response updates your profiles in Customer.io and alerts your team immediately so you can resolve issues without delay.
📊
Operations managers
You answer to stakeholders who want to see real-time satisfaction metrics, but stitching survey data into your communication platform takes hours of manual copying — with this integration, every survey response flows straight into Customer.io and your reporting pipelines stay fully synchronised.
🔄
Support supervisors
The volume of customer survey responses is too high for anyone to keep up with by hand, leading to missed feedback and delayed follow-ups — with this integration, every survey submission automatically updates your Customer.io database and triggers the right communication workflows without human error.
🎯
Account executives
You own the next retention step and depend on marketing to hand over customer health signals from survey platforms — with this integration, every new Delighted response updates your Customer.io records instantly and ensures seamless handoffs across your team.
🗂️
Data analysts
You need a reliable history of customer sentiment across tools, but manual exports keep leaving gaps in your communication database — with this integration, every survey response creates a verified record in Customer.io and maintains a complete historical audit trail.
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Why choose Integrately to automate Customer.io + Delighted

Build and manage your Customer.io + Delighted automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Customer.io + Delighted with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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2
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Automation is ready
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Frequently Asked Questions

How do I connect Customer.io to Delighted?
Frequently Asked Questions
You can connect Customer.io to Delighted in 1-click using ready-made workflows on Integrately, or ask Integrately AI to build the automation. It links with apps like Shopify, Stripe, HubSpot, and 1,500+ other tools.
Can I automatically update customer profiles in Customer.io when a survey response is received in Delighted?
Frequently Asked Questions
Can I connect Customer.io, Delighted, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Customer.io and Delighted?
Frequently Asked Questions
How does Customer.io handle survey data updates from Delighted?
Frequently Asked Questions
Can I segment users in Customer.io based on their Delighted survey score?
Frequently Asked Questions
Do I need coding skills to automate Customer.io and Delighted?
Frequently Asked Questions
Is the Customer.io and Delighted integration free?
Frequently Asked Questions
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