Crisp + Freshservice Integration

Connect Crisp to Freshservice - Automate your workflows in 1-click

Leverage Crisp automations to personalize customer journeys, automate email marketing communications, and resolve customer queries faster. With Freshservice automations, you can automate ticket routing, improve agent productivity, and gain valuable insights into customer support performance. Combine the benefits of both with Integrately’s Crisp + Freshservice integration.
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Freshservice + Crisp Integration

Create Crisp contact from new Freshservice ticket

If you're using {{trigger.CustomerSupport}} to manage your customer support tickets, you may be wondering how to also create corresponding contacts in Crisp. Luckily, it's a process that's pretty simple to set up.

Use this {{trigger.CustomerSupport}} - Crisp integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a contact in Crisp.

This makes it easy to keep track of your support tickets and contacts in one place.
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Crisp + Freshservice Integration
1.
  • Crisp
    Contact is created in Crisp

    Triggers the automation when a new contact is created

    Instant
  • Crisp
    Contact is updated in Crisp

    Triggers the automation when a contact is updated

    Instant
  • Crisp
    Message is received in Crisp

    Triggers the automation when a new message is received

    Instant
  • Crisp
    Conversation session is updated in Crisp

    Triggers the automation when a conversation session is updated

    Instant
  • Crisp
    Conversation custom data is updated in Crisp

    Triggers the automation when custom data is updated during a conversation

    Instant
  • Crisp
    Conversation status is changed in Crisp

    Triggers the automation when there is a change in the conversation status

    Instant
  • Crisp
    Message is sent in Crisp

    Triggers the automation when a new message is sent

    Instant
  • Crisp
    Conversation is created in Crisp

    Triggers the automation when a new conversation is created

    Instant
  • Freshservice
    Ticket is created in Freshservice

    Triggers the automation when a new ticket is created

  • Freshservice
    Ticket is updated in Freshservice

    Triggers the automation when a ticket is modified

  • Freshservice
    Requester is created in Freshservice

    Triggers the automation when a new requester is created

  • Freshservice
    Requester is updated in Freshservice

    Triggers the automation when a requester is updated

2.
  • Crisp
    Create contact in Crisp

    Adds a new contact to the database

  • Crisp
    Search contact in Crisp

    Finds and retrieves contact information

  • Crisp
    Update contact in Crisp

    Updates contact information with new details

  • Crisp
    Add a user event in Crisp

    Adds a new user event

  • Crisp
    Search conversation in Crisp

    Searches for keywords within a conversation

  • Crisp
    Set contact custom data in Crisp

    Sets custom data for a contact

  • Freshservice
    Create ticket in Freshservice

    Generates a new ticket

  • Freshservice
    Create requester in Freshservice

    Generates new requester profiles with particular parameters

  • Freshservice
    Get requester by ID in Freshservice

    Retrieves a requester's information using their unique id

  • Freshservice
    Get agent by ID in Freshservice
  • Freshservice
    Get group by ID in Freshservice

    Retrieves a group by its id

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Integrate Crisp & Freshservice In 1 Click
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Integrately is the only automation solution you will ever need. With 1200+ apps and 20 million+ ready 1-click automations, Integrately can automate almost any task from your workflow. Plus, our AI automation builder and 24/5 live chat support make it easy to get started. To top it off, you get a free forever plan. Sign up for Integrately now & start automating!

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You Can Also Connect Crisp or Freshservice With 1200+ Other Apps

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Crisp is a unified communication platform that offers live chat, email, messenger, SMS and Twitter all on one interface. The app helps enterprises improve customer engagement through a coordinated effort of their entire support team.

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Freshservice is an IT service management software that has been built with the intention of providing real-time visibility into the lifecycle of helpdesk tickets and support activity at a granular level.

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