Chatwork + Live Chat Integration
Connect Chatwork to Live Chat in 1 click
Free forever.Use premium features free for 14 days.1.
Chat is started in Live Chat Instant- Chat is ended in Live Chat Instant
- Chat is updated in Live Chat Instant
- Visitor enters queue in Live Chat Instant
2.
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Who Is This Integration For?
Customer Support Teams
Sales Teams
Customer Success Managers
Marketing Teams
IT Support Teams
Customer Support Teams
Customer support teams often struggle with keeping track of urgent customer inquiries and important updates. They need a streamlined way to ensure that support conversations from LiveChat are effectively communicated to the broader team in Chatwork for immediate attention.
Sales Teams
Sales teams often juggle multiple customer interactions and need a way to keep updates seamless. They find it challenging to share potential leads or the status of ongoing deals captured on LiveChat with team members on Chatwork without missing crucial details.
Customer Success Managers
Customer success managers work hard to maintain customer satisfaction but can struggle with relaying timely information about customer feedback provided during LiveChat sessions to the rest of the team in Chatwork.
Marketing Teams
Marketing teams may miss out on capturing real-time feedback or engagement details from LiveChat sessions. They need an efficient method to broadcast these insights within Chatwork to adjust campaigns effectively.
IT Support Teams
IT support faces challenges in rapidly escalating complex issues captured in LiveChat conversations to relevant personnel on Chatwork for faster resolution.
What Can You Automate With Chatwork + Live Chat
Notify your team about new LiveChat messages
Automatically send a message to a designated Chatwork room whenever a new chat starts in LiveChat. This keeps your team updated on incoming conversations and allows them to step in when needed.
Share LiveChat transcripts in Chatwork
When a LiveChat session ends, you can automatically post the chat transcript to a specific Chatwork room. This ensures everyone has access to the important conversation details for review or action.
Alert on missed LiveChat requests
If a chat request in LiveChat goes unanswered for a set period, instantly notify your team in Chatwork. This helps you minimize customer frustration by ensuring timely follow-up.
Broadcast sales leads from LiveChat to Chatwork
When new leads are captured through LiveChat, automatically create a message in a Chatwork room with the lead details. This keeps your sales team in the loop and ready to act quickly.
Escalate technical issues from LiveChat to Chatwork
Filter and escalate technical issues reported in LiveChat directly to a Chatwork room designated for IT support. Your tech teams can prioritize and address these issues faster.
And much more...
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You Can Also Connect Chatwork or Live Chat With 1400+ Other Apps
Chatwork
Whether you want to chat with your team, create tasks, share files, hold video calls or stream music - Chatwork has everything you need in one place to make sure your team is working better together.
Live Chat
With Live Chat, you can increase the success of your business by providing instant support and guidance on any technical problems. It helps you to convert more visitors into sales and improve customer service efficiency.
