BoondManager is a great tool for managing customer relationships. However, when an opportunities is created in BoondManager, it can be difficult to track the progress of that opportunities and ensure that all interactions with the customer are documented. This can be a challenge for customer support teams, who need to track every interaction with a customer in order to provide excellent service.
A solution to this problem is to create a ticket in Zammad whenever an opportunities is created in BoondManager. This will help ensure that all interactions with the customer are documented and tracked and that the customer support team has visibility into the progress of the opportunities.
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BoondManager
BoondManager is a feature-rich ERP software that simplifies IT services and consulting firms' management. With intuitive modules for recruitment, CRM, project management, and more, it streamlines your operations and boosts productivity.
Zammad is a customer service software for helpdesks, call centers, and ticketing. It helps you build an efficient helpdesk, manage your customer relationships from start to finish, and turn one-time customers into repeat buyers.