If you're using {{trigger.CustomerSupport}} to manage your customer support tickets, you may be wondering how to also create corresponding contacts in Axonaut. Luckily, it's a process that's pretty simple to set up.
Use this {{trigger.CustomerSupport}} - Axonaut integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a contact in Axonaut.
This makes it easy to keep track of your support tickets and contacts in one place.
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Axonaut
With Axonaut you can follow your customer from the first marketing campaign until the last invoice, through all sales channels and get reports to analyse, share and act on.
Freshservice is an IT service management software that has been built with the intention of providing real-time visibility into the lifecycle of helpdesk tickets and support activity at a granular level.