Freshservice + Act! 365 Integration

Connect Freshservice to Act! 365 in 1 click

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Popular Freshservice + Act! 365 Workflows

Freshservice + Act! 365 Integration

Create Act! 365 contact from new Freshservice ticket

If you're using {{trigger.CustomerSupport}} to manage your customer support tickets, you may be wondering how to also create corresponding contacts in Act! 365. Luckily, it's a process that's pretty simple to set up.

Use this {{trigger.CustomerSupport}} - Act! 365 integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a contact in Act! 365.

This makes it easy to keep track of your support tickets and contacts in one place.
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Freshservice + Act! 365 Integration
  • Freshservice
    Ticket is created in Freshservice
  • Freshservice
    Ticket is updated in Freshservice
  • Freshservice
    Requester is created in Freshservice
  • Freshservice
    Requester is updated in Freshservice
  • Act! 365
    New contact is created in Act! 365
  • Freshservice
    Create ticket in Freshservice
  • Freshservice
    Create requester in Freshservice
  • Freshservice
    Get requester by ID in Freshservice
  • Freshservice
    Get agent by ID in Freshservice
  • Freshservice
    Get group by ID in Freshservice
  • Act! 365
    Create contact in Act! 365
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