WaliChat + Freshservice Integration

It's easy to stay on top of your support tickets with automatic notifications using this Freshservice - WaliChat integration. Whenever a new ticket is created in Freshservice, you will immediately receive a message in WaliChat notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic WaliChat messages for new Freshservice tickets today - your customers will appreciate it!

If you're using {{trigger.CustomerSupport}} to manage your customer support tickets, you may be wondering how to also create corresponding contacts in WaliChat . Luckily, it's a process that's pretty simple to set up.

Use this {{trigger.CustomerSupport}} - WaliChat integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a contact in WaliChat .

This makes it easy to keep track of your support tickets and contacts in one place.