Powerful Ways to Use WooCommerce + HelpScout Integrations

Integrate WooCommerce + HelpScout

If you are a user of WooCommerce, then you know that UX or User Experience becomes one of the most important facets. Companies, therefore, spend thousands of dollars on improving the UX of their e-commerce website. 

But, what happens when your website is bugged or the customer faces difficulties? That’s when you need to smoothen their journey by solving their queries with HelpScout.

How does integrating these tools help your business? Let’s understand!

Why Integrate WooCommerce + HelpScout

WooCommerce helps you efficiently sell your products online while HelpScout helps to manage customer support tickets easily. You can use WooCommerce + HelpScout integration to automate the process of customer query resolution.This way your team can start working on improving the Customer Experience.

How does this help?

It saves you the time of manually adding the tickets in HelpScout and it also helps in increasing efficiency. This will help in getting better response times thereby improving customer relationships.

Advantages of Connecting WooCommerce + HelpScout

▶️ Access customer information, track orders, and manage customer interactions in a single interface

▶️ Helps in creating a strong mailing list

▶️ Centralized data and better customer support

▶️ Saves time and increases efficiency

▶️ Automated customer service flows and personalized support

▶️ Reduce response times

▶️ Personalized support means more meaningful customer relationships

A Powerful Way To Connect WooCommerce + HelpScout

Customer satisfaction is of prime importance when it comes to building a business as it depicts the Goodwill which will inturn increase Revenue. But why waste time manually adding user info in HelpScout, each time a new customer is added to WooCommerce? Integrately can take care of this in just 1-click👇

Create HelpScout user for new WooCommerce customer

Activate

Integrately also lets you create your own automation in clicks. Just choose from a list of custom triggers and actions for WooCommerce + HelpScout integrations and you’re all set to automate:

How Does WooCommerce Work?

WooCommerce is an open-source e-commerce plugin that is designed to work with WordPress. It provides you with everything needed to create and manage an online store, with features such as product listings, payment and shipping options, and customer management tools. It has become a popular choice for both small and large businesses looking to sell products online.

It works by the following process:

• Install WooCommerce by clicking on “Add New” in your WordPress dashboard and then searching for “WooCommerce.” Click “Install” and then “Activate” to get started.
• After activation, you’ll be prompted to set up your store which will include the basic details such as the store’s name, location, and currency, as well as configuring payment and shipping options.
• Now you can add products that you want to sell online by going to the ‘Products’ section and clicking on ‘Add New’
• After this, your customers will start buying your products, but you will need to effectively manage their orders. WooCommerce provides tools for viewing and managing orders, including the ability to update order status and issue refunds.
• You can also customize your store to fit your brand and style which can include custom designs and formats.

How Does HelpScoutWork?

HelpScout is a platform that businesses can use to manage their customer support. It brings together various tools to help companies provide excellent customer services, such as email management, chatbots, and knowledge base management. 

With HelpScout, businesses can manage all their customer inquiries, feedback, and support tickets in a single place, making it easier to provide fast and efficient customer support.

It works by the following process:

• Create an account and select a plan based on your business needs
• Set up custom email addresses for your support team, and then use HelpScout’s email management tools to organize and prioritize incoming messages.
• You can set up chatbots to answer frequently asked questions or provide basic support, freeing up your support team to focus on more complex issues.
• HelpScout also provides a knowledge base tool that companies can use to create articles and tutorials for customers to find answers to common questions.

By using HelpScout’s tools, companies can provide better customer support, improve their response times, and increase customer satisfaction.

How To Integrate WooCommerce With HelpScout

Step 1: Signup for Integrately (https://app.integrately.com/signup)

Step 2: Select WooCommerce as your first app and HelpScout as the second one

Step 3: A) Choose from a list of popular ready-to-use 1-click automations

 OR

 B) Select your custom trigger and action

Step 4: Follow the prompts to securely connect your WooCommerce store and HelpScout account with Integrately.

WooCommerce

HelpScout

Step 5: Then map the required fields, test your automation, and make it live.

How Integrately Enables Powerful Integrations

Integrately is an automation platform that connects multiple software so that they can talk to each other. Providing support for over 1000+ applications, Integrately makes it easy to automate your entire business process. 

Integrately provides

✅ 24/5 customer support

✅ Dedicated automation expert at no additional cost

✅ Millions of ready-to-use 1-click automations

✅ Advanced data formatting options

✅ A user-friendly interface

✅ Powerful automation builder for customizable workflows

It doesn’t end here! The pricing is also a show stopper as it starts at only $19.99. No need to take our word for it, check out what our customers say about us on G2.