Freshservice + Sendlane Integration

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Freshservice + Sendlane Integration

Create Sendlane contact for new Freshservice ticket

Any business knows that customer support is a vital part of any business. Not only do you need to be able to solve problems quickly and efficiently, but you also need to create a good impression with each interaction.

One way to do this is to set up this Freshservice - Sendlane integration. It will automatically create a Sendlane contact for new Freshservice tickets created. This way, you can ensure that each customer who contacts you will receive a prompt and professional response.

Additionally, it can help to build relationships with your customers and create loyalty. So if you're looking for ways to improve your customer service, setting up Sendlane contacts for every Freshservice ticket is a great place to start.
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Sendlane + Freshservice Integration

Create Freshservice ticket for new Sendlane contact

If you're using Sendlane to send your marketing emails, you can also use it to create and manage ticket for Freshservice. contact created in Sendlane will automatically be created as ticket in Freshservice, so you can easily keep track of all Freshservice requests in one place.

This automation will help you stay organized and provide top-notch customer service. It's a great system that helps you take care of your customers so you can focus on growing your business.
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Freshservice + Sendlane Integration
1.
  • Freshservice
    Ticket is created in Freshservice
  • Freshservice
    Ticket is updated in Freshservice
  • Freshservice
    Requester is created in Freshservice
  • Freshservice
    Requester is updated in Freshservice
  • Sendlane
    Contact is saved in Sendlane Instant
  • Sendlane
    Tag is added to a contact in Sendlane Instant
  • Sendlane
    Tag is removed in Sendlane Instant
2.
  • Freshservice
    Create ticket in Freshservice
  • Freshservice
    Create requester in Freshservice
  • Freshservice
    Get requester by ID in Freshservice
  • Freshservice
    Get agent by ID in Freshservice
  • Freshservice
    Get group by ID in Freshservice
  • Sendlane
    Create subscriber in Sendlane
  • Sendlane
    Unsubscribe contact in Sendlane
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